• ​Simply dial the Nshila Utility Pay USSD short code on your phone (for example *888#) or by using our smart phone app to activate additional electricity or water units.

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• These costs will be reflected on the following month’s electricity or water bill along with a small charge for the use of the Nshila Utility Pay service.

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• Users can obtain additional utility credits only after they have repaid their bill in full. 

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• As users repay their bills in good standing, they begin to earn a credit rating which can enable them to activate credits for more than one month in advance, thus freeing up cash for other short term needs.